★★★★★ 1
SAVE YOUR MONEY - Protection Plan was money wasted
This 'Protection Plan' proved worthless for me. I purchased it for 3yrs. When I first ordered the HP 7301 All-in-one printer, I never got the first one to work. After HOURS of debugging and online support from HP it was determined that the printer was defective and needed to be replaced (FIRST printer never did setup or work AT ALL).
Recently that printer failed again after about 13 months but well within the Asurion 3yr coverage.
I then spend MANY HOURS over three days before being told once again by HP that the printer needed replacement and that they WOULD replace it. After many more hours escalating to a supervisor, since I had no means to package up and return the printer myself, that they would send a replacement in advance and allow me to send the defective back in the new printer's box. I had been without printing at this point for SEVEN DAYS.
After I waited TWO MORE DAYS for them to 'check inventory' for the same model, I got a call from HP informing me that I was not going to get a new printer because: I HAD ALREADY HAD ONE REPLACEMENT and that was ALL I WAS ENTITLED TO. Of course this was the original printer to replace the brand new one that was DOA on its initial delivery.
I lost all count of the massive number of hours I had invested to this point before HP RENEGGED on their commitment made to me more than twice.
The current status is that I have a totally useless printer, had to buy a new printer, and have been stiffed for the cost of the HP printer AND the so-called Asurion 'Protection Plan'. In my opinion, Asurion put me through every possible hurdle to deny coverage under the plan, then after agreeing multiple times to send me a replacement (I have all the chat transcripts), they RENEGGED on coverage, which I believe was their intent from the outset.
The notion that I had ALREADY received a replacement and was therefor ineligible for another is ABSURD on its face.
The original replacement was needed to resolve a brand new DEAD ON ARRIVAL printer!!!
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Reviewed in the United States on July 17, 2025
