★★★★★ 1
Paid for Protection, Got Rejection — Asurion Makes Claims Unnecessarily Difficult
I purchased the 2-year Asurion protection plan along with my Mcombo recliner, expecting peace of mind in case something went wrong. Unfortunately, when I actually needed to use the plan, the experience was frustrating and disappointing from start to finish.
I submitted a claim and uploaded every document available to me—order confirmation, invoice details, and proof of the protection plan purchased through Amazon. Despite this, I received a generic rejection email stating that “documents are missing,” without any explanation of what exactly was lacking.
Trying to resolve the issue was even more frustrating. Finding a working customer service number was unnecessarily difficult. When I finally managed to speak with a representative, the interaction was unhelpful and dismissive. The agent requested a document that does not exist in my purchase records and offered no guidance on how to obtain it. There was no attempt to clarify, assist, or move the process forward—only a rigid insistence on requirements that were not properly explained.
At no point did I feel that Asurion was trying to help resolve the claim. Instead, the process felt designed to discourage follow-through.
A protection plan should simplify problems, not create new ones. Based on this experience, the coverage feels like wasted money rather than a safety net.
I would strongly recommend reconsidering before purchasing an Asurion protection plan.
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Reviewed in the United States on April 3, 2026
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